Q & A

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What to bring on attendance

On a daily basis the children need to bring the following in a clearly labelled bag, but not a plastic shopping bag due to the risks for the child:

  • At least two complete changes of clothes including socks, underwear, pants/shorts/dress, t-shirt/skivvy, jumpers, singlets and shoes
  • Children toilet training should bring a minimum of 6 pairs of underpants, pants, socks and another pair of shoes
  • A dummy, bottle, [formula if required] and a comfort toy or rug (if required)

In Winter

  • Warm hat
  • Coat
  • Gum boots

In Summer

  • Sun hat
  • Clothing that covers shoulders
  • Sunglasses

Please note: that all items of clothing etc, should be clearly labelled with the child’s name.

Parents should also ensure that your child is dressed in clothes and shoes that allow them to freely participate in all activities. Do not put their best or going out clothes on your child when they come to the Centre. Children will be participating in many messy activities and whilst smocks etc are provided, children will manage to get some paint etc on their clothes. If children are toilet training, they should be dressed in pants that are easy to remove ie: tracksuit pants or pants with no zips or buttons.

It is very important to consider which shoes to send your child to the Centre. Shoes which cover their toes and are fitted to the children’s feet are acceptable. Thongs and slip on shoes are not to be worn to the Centre.

If parents are unsure on any clothing requirements please see the staff in your child’s room or the Centre Manager.

When and how to pay fees

The following information is general details regarding payment of fees at Arndell Park Early Childhood Learning Centre.

Fees for the first week’s attendance are due on the first day of attendance at the centre and thereafter should be paid two weeks in advance and paid weekly.

Fees may be paid by the following methods:

  • Direct Debit Authority for both Account and Credit Card debits
  • We do not accept cash, cheque or EFTPOS

Full fees are to be paid for all the days the child is enrolled including Public Holidays and days of absence.

How does Childcare Benefit affect fees

Childcare Benefit (CCB) is available to subsidise your fees. Application forms and information brochures are available from the office. Please contact Family Assistance Office (FAO) on 13 6150 when commencing at the centre as FULL FEES will be charged until your CCB percentage is advised to our centre.

Families are also entitled to the 50% rebate on fees paid to the Centre. Please contact the Family Assistance Office for full details.

A full explanation of Childcare Benefits and parent’s responsibilities is available from the centre office.

I can't collect my child on time

The centre closes at 6.30pm. Parents/guardians should be aware that their late arrival places significant stress on the children and staff.As a result it is the policy of the Centre that from 6.31pm a late fee of $15.00 for every 15 minutes or part thereof after closing time will apply until the child is collected. This amount is payable immediately and will attract the $20.00 Account keeping fee. Continual lateness will ensure cancellation of care.

Should you not collect your child after fifteen minutes; the emergency number on your enrolment form will be called. Should we not be able to contact any one on the contact numbers provided, we will notify the police and follow their instructions.

It is very important that the parents/guardians inform the centre if they are going to arrive later than 6.00pm to avoid the above procedure taking place. However this does not exempt the paying of the late fine.

It is extremely important that you notify and keep the Centre up to date with your emergency contacts.

Arrivals and pickup procedures

Children are to be delivered to and collected from inside the building by a responsible adult. Parents/guardians or delegated person/s must sign their children in and out of the centre using the Attendance Book provided in your child’s room.

In cases of emergency we need to be sure of who is in the centre. In the case of absences, please telephone the centre when you know your child will be absent. Your child’s absence will need to be recorded on the attendance record as a requirement of the Family Assistance Office. A parent’s signature is also required to acknowledge the absence.

  • Please ensure that a staff member knows when your child has arrived and is informed of their departure.
  • The Centre must be informed if a different adult is delivering or collecting your child or if he/she is being collected earlier or later then usual. This notification must be in writing. Persons collecting children from the service on behalf of parents must be 16 or over.
What if my child is distressed when I leave

Please do not leave without saying good-bye to your child. It may seem that it is better not to upset your child by telling them that you are going, however if your child looks up to find you missing his/her level of anxiety can be greatly increased. For a vast majority of children the stress that they feel on your departure is short lived. Our staff are experienced at easing children’s (and parents) anxieties through this aspect of enrolling children into a Long day Care Centre.

What is the process with absences

If your child is going to be absent, you are requested to notify the Centre as early as possible. When you require additional care or wish to change days of care it is very important to note these in writing to include 2 weeks notice of any changes (if permanent), with the date included, so that they can be considered fairly. When offering additional care, every effort is made to meet your family’s needs, however it is important to understand that these needs cannot always be met. The Centre does not offer 'make up days' to replace Public Holidays or absence days.

How to remove your child from our Centre

Two weeks written notice of cancellation of your booking in writing is required. You will be required to pay fees for all of the notice period. If your child does not attend the notice period then full fees with no CCB attached will be charged. This is a requirement set out in the CCB operating guidelines.

What needs to be done when my details change

It is extremely important for the welfare of each child that the centre maintain current enrolment details. For this reason parents are requested to promptly advise the Centre Manager of any changes to contact details, workplace, marital status, people authorised to contact your child, allergies, immunisation, etc.